pkjili Privacy Policy

1. Information We Collect

pkjili collects various types of information to provide, maintain, and improve our services, ensure compliance with legal obligations, and deliver a personalized gaming experience. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register an account, use our services, or communicate with us, you voluntarily provide us with personal information, including:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address, nationality, and preferred username
• Identity Verification Documents: Government-issued identification (passport, driver's license, UMID, SSS ID, postal ID), proof of address (utility bills, bank statements), selfie photographs for facial verification, and source of funds documentation
• Financial Information: Bank account details, e-wallet credentials (GCash, Maya), payment card information, transaction history, deposit and withdrawal records, and account balance data
• Communications: Customer support inquiries, chat transcripts, email correspondence, feedback forms, survey responses, and complaint submissions
• Marketing Preferences: Subscription preferences for promotional communications, bonus offers, and newsletters

1.2 Information Collected Automatically

When you access the pkjili Platform, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, advertising ID), and hardware specifications
• Connection Data: IP address, internet service provider, geographic location (country, region, city), time zone settings, and network connection type
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, games played, betting patterns, session duration, login and logout times, and feature usage statistics
• Performance Data: Application crashes, error messages, response times, download errors, and technical diagnostic information
• Referral Information: Referring website or application, search terms used to find pkjili, and marketing campaign sources

1.3 Information from Third Parties

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with regulatory requirements:

• Payment processors and financial institutions providing transaction verification
• Identity verification services conducting KYC (Know Your Customer) checks
• Credit bureaus and fraud prevention agencies providing risk assessment data
• Marketing partners and affiliate networks through which you registered
• Social media platforms if you choose to link your account (with your explicit consent)
• PAGCOR and other regulatory bodies providing compliance-related information

2. How We Use Your Information

pkjili uses the collected information for the following legitimate business purposes:

2.1 Account Management and Service Provision

• Create, maintain, and manage your pkjili account
• Process your registration and verify your identity and age (21+ requirement)
• Enable you to participate in gaming activities, place bets, and access platform features
• Process deposits, withdrawals, and other financial transactions
• Calculate winnings, bonuses, and account balances
• Provide customer support and respond to your inquiries
• Send transactional communications (account confirmations, password resets, withdrawal notifications)

2.2 Legal Compliance and Regulatory Obligations

• Comply with Philippine Data Privacy Act of 2012 and other applicable laws
• Meet PAGCOR licensing requirements and regulatory reporting obligations
• Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) checks
• Verify your eligibility to participate in online gambling (age, location, jurisdiction)
• Maintain records for audit and regulatory inspection purposes
• Report suspicious activities to relevant authorities
• Respond to legal requests, court orders, and law enforcement inquiries

2.3 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activities, unauthorized access, and security breaches
• Monitor for bonus abuse, multi-accounting, collusion, and other prohibited activities
• Implement authentication and access control measures
• Protect the integrity of our games and betting markets
• Safeguard against cyber attacks, hacking attempts, and malicious software

2.4 Platform Improvement and Analytics

• Analyze user behavior and preferences to improve platform functionality
• Conduct research and statistical analysis to enhance user experience
• Test new features, games, and services
• Optimize website performance, loading times, and mobile responsiveness
• Identify and fix technical issues, bugs, and errors

2.5 Marketing and Communications

• Send promotional offers, bonuses, and special deals (with your consent)
• Provide personalized game recommendations based on your preferences
• Conduct surveys and request feedback on our services
• Inform you about new games, features, and platform updates
• Run contests, tournaments, and loyalty programs

You may opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or adjusting your account preferences. Opting out of marketing communications will not affect transactional or account-related messages.

3. Legal Basis for Processing

Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, pkjili processes your personal data based on the following legal grounds:

3.1 Contract Performance

Processing is necessary to fulfill our contractual obligations to you as outlined in our Terms and Conditions. This includes account creation, transaction processing, bonus crediting, and service delivery.

3.2 Legal Obligation

Processing is required to comply with Philippine laws, PAGCOR regulations, anti-money laundering requirements, tax obligations, and other legal mandates. This includes identity verification, record-keeping, regulatory reporting, and cooperation with law enforcement.

3.3 Legitimate Interests

Processing is necessary for our legitimate business interests, including fraud prevention, security enhancement, platform improvement, customer support, and risk management, provided these interests do not override your fundamental rights and freedoms.

3.4 Consent

For certain processing activities such as marketing communications, cookie usage beyond essential cookies, and data sharing with third-party marketing partners, we obtain your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

4. Information Sharing and Disclosure

pkjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, Maya, bank partners, and other financial institutions to process deposits and withdrawals
• Identity Verification Services: KYC and AML compliance providers to verify your identity and prevent fraud
• Cloud Hosting Providers: Secure data storage and server infrastructure providers
• Customer Support Tools: Live chat platforms, ticketing systems, and communication services
• Analytics Providers: Website analytics, user behavior tracking, and performance monitoring tools
• Marketing Platforms: Email service providers, SMS gateways, and advertising networks (with your consent)
• Game Providers: Software developers and game studios whose games are featured on pkjili

All service providers are contractually obligated to maintain confidentiality and use your data only for the specific purposes for which they were engaged.

4.2 Regulatory Authorities and Law Enforcement

We may disclose your information to PAGCOR, the Philippine National Police (PNP), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), courts, and other government agencies when:

• Required by law, regulation, legal process, or government request
• Necessary to investigate or prevent illegal activities, fraud, or violations of our Terms
• Responding to subpoenas, court orders, or regulatory inquiries
• Complying with anti-money laundering and counter-terrorism financing obligations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor. We will notify you of any such change in ownership or control of your personal data and provide you with choices regarding your information.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, marketing insights, and business intelligence purposes. Such data does not constitute personal information under the Data Privacy Act.

5. Data Retention and Storage

5.1 Retention Period

pkjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

5.2 Data Storage Location

Your personal data is stored on secure servers located in jurisdictions that provide adequate data protection standards. While we primarily use servers within the Philippines or with service providers compliant with Philippine data protection laws, some data may be stored or processed in other countries with adequate safeguards in place.

5.3 Data Deletion

Upon expiration of the applicable retention period and when no longer required for legal or business purposes, your personal information is securely deleted or anonymized using industry-standard data destruction methods. You may also request deletion of your data subject to legal and regulatory retention requirements (see Section 7 – Your Rights and Choices).

6. Security Measures and Data Protection

pkjili takes the security of your personal information extremely seriously. We implement comprehensive technical, physical, and organizational security measures to protect your data against unauthorized access, disclosure, alteration, destruction, or loss:

6.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption protocols
• Secure Servers: Data is stored on firewalled servers with multi-layered security protections and intrusion detection systems
• Access Controls: Strict authentication mechanisms including password protection, two-factor authentication options, and role-based access control
• Data Encryption at Rest: Sensitive data stored in databases is encrypted using advanced encryption standards (AES-256)
• Security Monitoring: 24/7 monitoring for suspicious activities, unauthorized access attempts, and security anomalies
• Regular Security Audits: Periodic penetration testing, vulnerability assessments, and third-party security audits

6.2 Organizational Security Measures

• Employee training on data protection, privacy, and security best practices
• Confidentiality agreements and non-disclosure obligations for all staff and contractors
• Segregation of duties and need-to-know access principles
• Incident response procedures and breach notification protocols
• Regular review and update of security policies and procedures
• Vendor management program ensuring third-party compliance with security standards

6.3 Your Responsibility

While we implement robust security measures, you also play a crucial role in protecting your account. We recommend:

• Using strong, unique passwords and changing them regularly
• Never sharing your account credentials with anyone
• Logging out after each session, especially on shared devices
• Enabling two-factor authentication if available
• Being cautious of phishing attempts and suspicious communications
• Immediately reporting any suspected unauthorized access to customer support

6.4 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, pkjili will notify affected users and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act. Notifications will include the nature of the breach, affected data categories, potential consequences, and measures taken to mitigate harm.

7. Your Rights and Choices

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of whether pkjili is processing your personal data and to obtain access to that data. You may request a copy of your personal information in a commonly used electronic format.

7.2 Right to Rectification

You have the right to request correction of inaccurate, incomplete, or outdated personal information. You can update most of your account information directly through your account settings or by contacting customer support.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when processing is unlawful. However, this right is subject to legal and regulatory retention obligations that may require us to retain certain data for specified periods.

7.4 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests. You may opt out of marketing communications at any time.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

7.7 Right to File a Complaint

If you believe your data protection rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available on their official website.

7.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within fifteen (15) business days or as required by law. We may request additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide reporting information, and improve user experience.

8.2 How We Use Cookies

pkjili uses the following types of cookies:

• Essential Cookies: Necessary for the operation of our platform, including authentication, security, and access to account features. These cookies cannot be disabled.
• Performance Cookies: Collect information about how visitors use our website, such as which pages are most visited and error messages received. These cookies help us improve platform performance.
• Functionality Cookies: Remember your preferences (language, currency, login credentials) to provide enhanced and personalized features.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and marketing content based on your interests and browsing behavior. These cookies require your consent.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect platform functionality and your ability to use certain features. Disabling targeting cookies will not prevent you from seeing advertisements but will make them less relevant to your interests.

8.4 Other Tracking Technologies

In addition to cookies, we may use web beacons, pixels, and similar tracking technologies for analytics and advertising purposes. These technologies work similarly to cookies and can be managed through your browser or device settings.

9. Third-Party Services and Links

The pkjili Platform may contain links to third-party websites, applications, or services that are not owned or controlled by pkjili. This Privacy Policy applies only to information collected by pkjili. We are not responsible for the privacy practices or content of third-party sites.

We encourage you to review the privacy policies of any third-party services before providing them with your personal information. pkjili does not endorse and is not responsible for the privacy practices of third-party game providers, payment processors, or other external services accessible through our platform.

Some third-party services integrated into the pkjili Platform (such as payment processors, live chat support, or game providers) may collect their own data subject to their respective privacy policies. We recommend reviewing those policies to understand how your data is handled by these third parties.

10. International Data Transfers

pkjili primarily operates within the Philippines and stores data on servers located in the Philippines or with service providers that comply with Philippine data protection standards. However, some of our service providers and business partners may be located in other countries.

When we transfer personal data outside the Philippines, we ensure adequate safeguards are in place, including:

• Transfers to countries recognized by the National Privacy Commission as providing adequate data protection
• Use of Standard Contractual Clauses or similar legally recognized transfer mechanisms
• Implementation of technical and organizational security measures equivalent to those required under Philippine law
• Binding corporate rules for transfers within the pkjili corporate group (if applicable)

By using the pkjili Platform, you acknowledge and consent to the transfer of your personal data to third countries where necessary for the provision of our services, subject to the safeguards described above.

11. Children's Privacy

The pkjili Platform is intended exclusively for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal information from minors under the age of 21. If we become aware that we have inadvertently collected personal data from an individual under 21 years of age, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal information to pkjili, please contact us immediately at the contact details provided in Section 12. We will promptly investigate and take appropriate action, including deleting the account and associated data.

As part of our commitment to responsible gaming and child protection, pkjili implements age verification measures during account registration and may request identification documents to confirm age eligibility. We encourage parents and guardians to monitor their children's online activities and use parental control tools to prevent underage access to gambling sites.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or the exercise of your data protection rights, please contact us through the following channels:

Data Protection Officer

Email: [email protected]
Subject Line: "Privacy Inquiry" or "Data Protection Request"

Customer Support

General Email: [email protected]
Live Chat: Available 24/7 through the pkjili website
Response Time: We aim to respond to all privacy-related inquiries within 15 business days

National Privacy Commission (Philippines)

If you wish to file a complaint regarding our data practices or believe your privacy rights have been violated, you may contact the National Privacy Commission:

Website: www.privacy.gov.ph
Email: [email protected]
Address: 5th Floor, Philippine International Convention Center (PICC), CCP Complex, Roxas Boulevard, Pasay City, Philippines

When contacting us regarding privacy matters, please provide sufficient details to allow us to identify you and understand your request. We may ask for additional information to verify your identity before processing requests related to personal data access, correction, or deletion.